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WHY
HANDWRITTEN?
Cut through the noise and stay front and center sending memorable handwritten notes
Every day the average person is exposed to
60
texts
120
emails
100s
ads
Sending handwritten notes has shown to produce...
3X
customer engagement
80%
return on investment
160%
increase in sales
While saying “thank you” is important, the beauty of a well-crafted handwritten note is that it can show deeper investment and appreciation than a simple thank-you can.
Harvard Business Review
Every customer receives a handwritten "Welcome to the [Chewy] family" postcard...We want customers to be so wowed by the interaction they can't help but share their experience.
Kelli Durkin, Chewy's VP of customer service for interview in Forbes
"Did Customer Service Help Chewy rake in a Heavty Customer Price Tag?"
It is a simple act, writing a note, but one that can have profound implications – especially when the subject is gratitude. And in our digital world, a handwritten thank-you note seems to establish a human connection.
"Humble at the Top: Why These CEOs Still Write Thank You Notes"
The Chicken Wire - Chick-fil-A
We'd love to chat about how we can help you leverage
the power of handwritten notes in your business!
Sources
https://hbr.org/2013/04/handwritten-notes-are-a-rare-c
https://www.google.com/amp/s/www.forbes.com/sites/veronikasonsev/2018/05/23/chewys-customers-love-them-and-heres-why/amp/
https://thechickenwire.chick-fil-a.com/lifestyle/humble-at-the-top-why-these-ceos-still-write-thank-you-notes
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